FAQ & Customer Service

Customer service hours vary by event. We will do our best to respond within 2 business days. It’s best to reach us by email at ORbike.com/Contact

We send from Events@ORbike.com. Please add that email to any list to prevent our response from ending up in your SPAM folder. Also, check your spam folder, it may just be there.

It is not required, however the email confirmation can be helpful for those picking up their group’s bibs. Please bring your photo ID.

Vendors, please fFill out our brief form, and we will get back to you with more info! 

For sponsorship inquiries, please contact Porter@ORbike.com

The 2022 volunteer program has not yet launched.

If you are a past volunteer, we thank you for all that you have done for these events. We look forward to being able to invite you back.

Only at our host properties. Please contact them directly for availability.

ORbike does not book any accommodations or make any recommendations on lodging options.

Yes, you can choose your distance on route as you ride. Look for route split signs to choose. The route distance helps us plan for general support needs.

Just because the event has “century” in the name, doesn’t mean that is the preferred, or only distance available to ride. We offer distances for everyone. 

You are setting your goals for fun, fitness, a challenge, for whatever you call an “easy” day, or may just what your friends are doing.

Our motto is ride your ride.

Pacelines are limited to 7 riders. No double pacelines.

Are you new to drafting and pacelines? If so, this is a riding skill that requires practice. Be courteous and never draft off someone who doesn’t know you are there.

Remember, this is a ride, not a race.

We don’t endorse or encourage it. If you do decide to wear headphones, please keep your left ear open so you can hear the outside world.

We welcome all bikes. 

If you ride with an e-bike, please be aware that you are responsible for the battery charge and not all stops have electricity available at them.

Due to the general heavyweight of many e-bikes, please be aware that not every SAG or support person is capable of carrying or lifting your bike (thanks for giving them a hand). Accommodations will be made, but it may take longer than other bike types.

Dogs or other pets are not allowed to accompany riders, except for service animals.

Please check with venue websites for the current pet policies set by each venue, as they can change.